Frequently Asked Questions

No. Choose Try free — no account when you open the app and you get 5 free recordings straight away. No email, no password, no card. If you create an account later it starts fresh with its own free allowance.

A Windows 10 or 11 laptop or desktop. That's it — nothing else to install first. It's Windows-only for now, because recording the audio from your calls works differently on Mac.

No. Download the installer from our website and run it — you're done in a couple of minutes. Tick the box to download the transcription files during setup and the app is ready before your first meeting.

The app tells you. When an update is available a button appears at the top — one click and it updates itself.

Everyone. It records your microphone and the sound coming out of your laptop at the same time, so Teams, Zoom, Meet or any other call is captured. Just choose your microphone and your speakers in the dropdowns before you hit record.

No. There's nothing to set up and nothing joins your meeting. The app simply records what's happening on your computer, so nobody sees a note-taker in the participant list.

Yes, as long as your laptop is on the table — it records through the microphone like any other audio. You'll get better results from a call, where each person's voice comes through cleanly, than from several people sitting around one laptop.

Recording and transcribing do — those happen on your own laptop. You need a connection to sign in and to generate the written minutes. If you lose Wi-Fi mid-meeting, keep recording; you can produce the minutes once you're back online.

It'll record up to 4 hours. If everything goes quiet for 15 minutes it stops on its own, so you don't come back to an hour of silence. Nothing is lost either way — the transcript is saved as it goes.

English only at the moment. Other languages are recognised and skipped rather than transcribed badly.

It comes down to the audio. Because it records the call directly from your laptop, the other people come through as clearly as you hear them — that's usually very good. Your own voice depends on your microphone: a headset is best, and your laptop's built-in mic is fine in a quiet room. Background noise or several people talking over each other in the same room will be rougher.

Yes — in Settings you can pick a larger transcription option. It's more accurate but takes longer to process. The default suits most meetings.

The first run downloads the transcription files it needs. That's a one-off — every meeting after it is much faster.

If your laptop has a dedicated NVIDIA graphics card it can run several times quicker, with a bit of one-time setup — get in touch and we'll walk you through it. Otherwise a smaller transcription option in Settings trades a little accuracy for speed.

Add the people you meet with to the Names tab and it will spell them correctly from then on. Listing someone who wasn't at the meeting does no harm — only names that actually come up are used.

A tidy Word document: who was there, what was discussed, what was decided, and a list of action items colour-coded by who owns them. There's a plain-text copy too, handy for pasting into an email.

Into a folder called Ayjan Minutes in your Documents. There's a button in the app that opens it. Your recordings, transcripts and minutes are all there.

Yes — it's an ordinary Word document. Change anything you like before sending it on.

That's the automatic clean-up — the app keeps only your most recent few. Raise the number under Settings if you want more. Your minutes are unaffected.

No. The recording and the transcription both happen on your own computer. The audio never leaves your machine.

Only the finished text transcript, and only when you ask for minutes to be written. Nothing is sent while you're recording.

Just the AI service you've chosen, for the moment it takes to write your minutes. We don't keep a copy of your meetings, and there's no library of your recordings sitting on our servers.

Everything is an ordinary file in your Documents folder — delete it like anything else. Nothing is stored on a server.

The app also clears out old recordings for you: under Settings you choose how many to keep (five by default, up to 10), and older ones go automatically. Your finished minutes are never deleted.

5 recordings, 5 transcripts and 5 sets of AI minutes each month, at no cost and with no card.

A$4.99 a month, or A$42.99 a year — about A$3.58 a month, saving 30%. Pro removes the monthly limits entirely and comes with priority support. See pricing.

Inside the app, under Settings → Account. Your plan is tied to your account, so it works on any laptop you sign in on.

Click I've paid — refresh in the window that's waiting for your payment. If that doesn't do it, restart the app. Still stuck after a few minutes? Email us and we'll sort it out.

Use the link in your receipt email. You keep Pro until the end of the period you've paid for, and you won't be charged again.

Yes — within 14 days of your first payment. Email ayjan.systems@gmail.com from the address on your account. If you're in Australia, your consumer rights apply as normal. Full refund policy.

Your card details never reach us. Payments are handled by Paddle, a payment provider used by thousands of software companies.

Check the microphone and speaker dropdowns are set to the devices you're actually using, and that both work in your Windows sound settings. If it's only your voice missing, update to the latest version — a recent Windows update caused that and it's already fixed.

Make sure summarisation is turned on in Settings and that you're signed in. If you're on the free plan you may have used this month's allowance — the app will tell you if so.

Signing in needs an internet connection. Use Forgot password? to reset it. Without a connection the app still opens, and you can record and transcribe as normal.